Refund policy

Returns

Veluna accepts return requests within 14 days after delivery. To be eligible, the facial hair remover must be unused, unopened, and in its original packaging, with proof of purchase. For hygiene reasons, opened or used personal-care devices cannot be returned for a change of mind. An item is only final sale when it is clearly marked “Final Sale” before purchase; a promotional price alone does not make it final sale.

To request a return, use our contact form and include your order number. Please wait for return instructions and the return address before sending anything back. Once we provide the return address, send the item within 14 days. You are responsible for return shipping costs unless we sent the wrong item or the item arrived damaged or defective.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly through the contact form with your order number and photos where possible. We will review the issue and arrange an appropriate remedy. These issues are not excluded by the change-of-mind return conditions above.

Refunds

After we receive and inspect an approved return, we will let you know whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible and include your order number. We will try to help before fulfillment begins, but cannot guarantee changes or cancellation once an order is being processed or has shipped. Your return rights under this policy still apply after delivery.

Nothing in this policy limits rights that cannot be excluded under applicable law.