Terms of service

Overview

This website is operated by Veluna. By using our website or placing an order, you agree to these Terms of Service and the policies linked below. Our online store is hosted by Shopify, which provides the ecommerce platform for our store.

Eligibility and lawful use

You must be old enough to make a purchase under the laws that apply to you, or have permission from a parent or guardian. You may not use this site or its content for unlawful purposes, interfere with its operation, or submit malicious code or misleading information.

Products and use

We aim to describe and photograph our products accurately, but colors can vary by screen. Veluna Facial Hair Remover is a personal-care grooming device. Follow the instructions supplied with the product, use light pressure, and avoid the eye area and irritated or broken skin. It trims hair at the skin surface and does not provide permanent hair removal.

Orders and pricing

Prices, availability, and promotions may change without notice. The items, discounts, shipping charge, and taxes shown at checkout form the total for your order. We may limit quantities or cancel an order if a product is unavailable, an order appears fraudulent, or a material listing or pricing error occurred. If we cancel an order after payment, we will refund the amount charged for the canceled item or order.

Please provide accurate contact, billing, and shipping information. If you need to change or cancel an order, contact us promptly. We will try to help before fulfillment begins, but cannot guarantee a change once the order is being processed or shipped. Returns and refunds are governed by our Return and refund policy.

Shipping

Shipping availability, methods, and charges are shown at checkout. Processing and delivery estimates are described in our Shipping policy.

Privacy and third-party services

We handle personal information as described in our Privacy policy. This website may contain links or services provided by third parties. Their own terms and privacy practices may apply when you use them.

Website content

The Veluna name, site content, images, and design may not be copied, resold, or used commercially without permission, except as allowed by law.

Availability and responsibility

We work to keep the website available and its information accurate, but we cannot promise uninterrupted access or that every page will be error-free. To the extent permitted by applicable law, Veluna is not responsible for indirect or consequential losses arising from use of the website. Nothing in these terms limits consumer rights or remedies that cannot be excluded by law.

Changes to these terms

We may update these terms by posting a revised version on this page. The terms in effect when you place an order will apply to that order unless applicable law requires otherwise.

Contact

Questions about these terms or an order can be sent through our contact form.